Advice Hub logo

Welcome to the Advice Hub

We are here to help and support you in any way we can. We offer guidance and support with University processes, or point you to contact the right department or person who can answer your query.

We are happy to listen and help you with both academic related issues and personal issues - no problem is too small! Contact us at advice.hub@hw.ac.uk

  • Advice Hub services are completely free for all Heriot-Watt students.
  • We are available for students at all levels of study.
  • We are here to help students based at Riccarton, Scottish Borders and Orkney campuses.
  • We offer face-to-face Microsoft teams meetings with students based all over the world. Contact us on advice.hub@hw.ac.uk to request a meeting.
  • All information shared with us is confidential. We will not share your data with anyone else (including the University) without your permission, unless we believe you to be at risk of harm to yourself, or others.

Opening Hours

Mon 10:00 - 16:00
Tues 10:00 - 16:00
Wed 10:00 - 16:00
Thur 10:00 - 16:00
Fri 10:00 - 16:00

Our door is open 12 - 2pm each day if you've a quick question - or email us for an appointment!


Where are we?


We are located in the Hugh Nesbit building at the bottom of the main building staircase opposite The Shop!

Walking

  • JWC Reception: 1 minute
  • Student Union: 3 minutes
  • Library: 5 minutes
  • Halls: 8 minutes

Address

The Advice Hub
Hugh Nisbett Building
Heriot-Watt University Student Union
Riccarton, Edinburgh
EH14 4AS

0131 451 4535


Meet Your Advisors

Photo of Angela
Angela

I studied Acting at the American Academy of Dramatic Arts in New York and I loved my time in the States. I also have a degree in Theatre Studies from Rose Bruford. In my free-time I am an actor and theatre maker when not advising students! I am currently learning hip hop and Korean and terrible at both (so far!). Love a good k-drama!

Photo of Ailie
Ailie

I studied English Language and Literature at Edinburgh University. I worked for many years for charities in the Scottish care sector, before joining the student union. My two sons graduated from Heriot-Watt, just before I arrived to work in the Advice Hub. In my free time, I make silver jewellery using traditional silversmithing methods.


Services We Offer Support On

Academic Appeals & Issues

Mitigating Circumstances

Complaints

Housing

Money

General Issues