The Big Ask is your opportunity to tell us (the Student Union) how we're doing.

It's anonymous, takes around 10 minutes, and you have the chance of winning vouchers and cash!

There's more information below, or click the big Start button if you're ready to just jump in!




The Big Ask is our annual student satisfaction survey that runs for 3 weeks between 8th - 28th November. It takes about 15 minutes to complete, and it gives you the opportunity to provide anonymous feedback to help us improve what we do for you.

This is the 6th year we've run it, and It allows us to benchmark how the Student Union is doing by comparing the results in key areas to previous years.

The results of The Big Ask help us to improve on a smaller scale; department by department, as well as allowing us to plan at an organisational level.

The Big Ask is an outlet for YOUR feedback; we want you to tell us where you have seen us improve and where you think we can do better as we work towards our goal: putting students first, always. 

We need as many students to complete The Big Ask as possible so we can understand Heriot-Watt as a whole. This includes all 3 UK campuses and all levels of study.

If we don’t ask YOU how we are doing, we will never know if we are putting students first.

OK I'm Ready to Start


Thie Big Ask includes questions that try to understand your thoughts on areas including:

  • Your understanding of what the Union is, what we do, and how well we do it.
  • How well we communicate with you.
  • Questions on the quality of the services we provide – The Shop, Geordies, Liberty’s, The Advice Hub, societies, campaigns, volunteering, events & activities.
  • How you feel about our Representation Structure – Full Time Officers, Parliament & other Student Groups, School Officers & Class Reps.

Sounds good, let's start!


In return, we have OVER £600 WORTH OF PRIZES TO GIVE AWAY!

We're giving away a £20 Amazon voucher EVERY DAY between Tuesday 9th and Monday 29th of November to one student who completes The Big Ask each day. (Cut off for the daily draw occurs at 23:59, and prizes are drawn the following day). As well as that, every student who completes the survey will be put into a draw on the to win £200 CASH.

There are 21 chances to win a £20 Amazon voucher and everyone that completes the survey is in with a chance to win £200 CASH. (One lucky student could walk away with winnings worth £220!)

Heard enough already?

I'm in, let's go!


We use Survey Monkey because it allows us to keep all responses anonymous – we want students to feel comfortable giving us honest, open feedback, regardless of how involved they are with the Union.

We ask for your student number at the beginning of the survey as a means of identifying you for the prize draw only. However, this field is not required, nor is it included when we analyse the data after the survey closes. So, you can skip this if you would prefer!

Understood. Let's begin!

T’s & C’s

Not the most exciting, but essential. Here are the terms and conditions of our prize draw...

  1. You must be currently enrolled as a student at a UK Heriot-Watt University campus to be eligible to enter.

  2. Prizes of 21 x £20 Amazon vouchers and 1 x £200 cash prize will be awarded through means of random prize draws of survey responders who fully complete the survey, and provide their Student ID number (H number) before submitting their survey response. After submission, it is not possible to change your entry into the prize draw.

  3. Responders are only entitled to enter the draws once – multiple entries (through completing the survey multiple times) will be removed and only the first response will be entered into the prize draw.

  4. We use SurveyMonkey's "Response Quality" filters to automatically filter out responses deemed as poor quality compared to other responses (such as shorter time taken to answer, gibberish answers, obvious patterns of multiple choice answers, profanity etc).

  5. Daily Draw: A draw to win 1 x £20 Amazon voucher will be made each day. The daily draw will include participants who completed the survey the previous day between 00:00 and 23:59. Responses received on Saturday or Sunday will be drawn on Monday.

  6. £200 cash prize draw: A draw to win 1 prize of £200 cash. The draw will be made on close of the survey and will include all participants who completed the survey.

  7. Winners will be notified by email to their Heriot-Watt email account. If we cannot contact the winner after 14 days, we may award the prize to another entry drawn at random.

  8. We may use the winner’s names and photographs for promotional and publicity purposes. If you would rather remain anonymous, please let us know by replying to your winner notification email.

  9. Prizes are non-transferable and there is no cash alternative. Heriot-Watt University Student Union (HWUnion) may substitute alternative prizes of similar value. Failure to claim the prizes by the time or in the manner specified by HWUnion will make any claim invalid.

  10. HWUnion may disqualify you from winning a prize if we have reasonable grounds to suspect that you are in breach of these rules or your participation in the prize draw is fraudulent or otherwise unlawful.

  11. HWUnion may cancel the prize draw for reasons outside of its reasonable control. HWUnion may amend these rules without notice, by posting changes to them on this website.

  12. HWUnion does not accept any responsibility for any network congestion, technical failure or other problem in any telephone line, network, system, provider or otherwise which results in any communication not being properly recorded or received.

  13. HWUnion will process the personal information you provide in accordance with our data policies. More information can be found at

  14. This competition is promoted by Heriot-Watt University Student Union, Riccarton, Edinburgh, EH14 4AS. Registered charity SC011949

I love T's & C's - let's go!

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